Get in Touch with Us
At Casushi, we're committed to providing you with exceptional support and ensuring your gaming experience is enjoyable and seamless. If you have any questions or concerns about our services, please don't hesitate to contact us.
Customer Support Availability
Our customer support team is available 24/7 (9 AM - 12 AM GMT) via email, phone, and live chat. We strive to respond to all queries within a reasonable timeframe, but we can't guarantee an instant response due to the volume of inquiries we receive.
Live Chat Support
You can initiate a live chat with our support team by clicking on the "Contact Us" button at the bottom right corner of your screen (available only on desktop). Our friendly and knowledgeable agents will be happy to assist you with any questions or issues you may have.
Email Support
If you prefer email, please feel free to reach out to us using our dedicated email address. We'll respond as soon as possible during our operating hours (9 AM - 12 AM GMT).
Help-Centre Access and FAQ References
Before contacting us directly, we recommend checking our comprehensive help centre, where you can find answers to frequently asked questions about our services. Simply click on the "Help Centre" link at the top of your screen.
Verification or Account-Help Support
If you're experiencing issues with account verification or need assistance with a specific query related to your account, please contact our dedicated team via email or live chat.
Responsible Gambling Assistance and Technical Support
We take responsible gaming seriously. If you feel like you might have a problem with your online gambling habits, we encourage you to reach out to us directly using the above channels for assistance. For technical issues only, please contact our support team via email or live chat.
Complaint or Dispute Guidance
In the unlikely event of a dispute or issue, please contact our support team who will help resolve the matter as quickly and fairly as possible.
Communication Response Expectations
Please note that we'll respond to all queries within 24 hours. If your query is urgent, kindly specify this in the subject line (for email inquiries) so we can prioritize it accordingly.
Mobile and Desktop Support Accessibility
Our website and services are designed to be accessible on both desktops and mobile devices. Our dedicated customer support team will be happy to assist you via phone, email, or live chat regardless of your device platform.
Multilingual Support (Where Applicable)
While our primary language is English, we're working to expand our multilingual support options in the near future.
Preferred Contact Methods
Please choose the contact method that best suits your needs. If you have a specific issue with account security or technical difficulties, please opt for email or live chat for faster resolution.
Self-Service Help Options and Escalation Guidance (Where Relevant)
In some cases, we may ask you to attempt self-service solutions before escalating your query further. Our support team is always here to guide you through the process if needed.
We appreciate your feedback and are committed to continually improving our services. If you have any suggestions or comments about how we can better serve you, please don't hesitate to let us know by contacting our dedicated customer service team directly using the above channels. Thank you for choosing Casushi!
